Legal

Privacy Policy

This policy explains what data AgentFlow collects, why we collect it, and how you can control it.

Last updatedMay 20, 2026

1. Information we collect

Account information — When you create an AgentFlow account we collect your name, email address, and billing details.
Client data — When you add a client, you provide their website URL and configuration settings. We crawl that URL to train the AI agent.
Conversation data — Messages exchanged through deployed AI agents are stored so your agency can review performance and improve agent responses.
Usage data — We collect anonymised data about how you interact with the dashboard (page views, feature usage, error logs) to improve the product.

To operate and maintain the AgentFlow platform and your agency account.
To train and run AI agents on behalf of your clients across the channels you enable.
To process billing and send transactional emails (receipts, plan changes, usage alerts).
To send product updates and announcements — you can unsubscribe from marketing emails at any time.
To detect and prevent fraud, abuse, or violations of our Terms of Service.

We do not sell your personal information to third parties, full stop.
We share data with service providers that help us operate the platform — including cloud infrastructure (AWS), payment processing (Stripe), and AI model providers — under strict data processing agreements.
We may disclose information if required by law, court order, or to protect the rights and safety of AgentFlow, our users, or the public.
If AgentFlow is acquired or merges with another company, your data may transfer as part of that transaction. We will notify you in advance.

Conversations handled by your deployed AI agents are stored on your behalf. You are the data controller for your clients' conversations; AgentFlow acts as a data processor.
Conversation data may be used in aggregate, anonymised form to improve model quality. It is never used to train models on behalf of other agencies.
You can delete a client and all associated conversation history at any time from the dashboard.

Account and billing data is retained for as long as your account is active and for up to 7 years afterward for legal and tax compliance.
Conversation data is retained for 12 months by default. Pro and Agency plan subscribers can configure a custom retention window.
If you delete your account, we delete or anonymise your personal data within 30 days, except where retention is legally required.

All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
Access to production systems is restricted to authorised personnel and requires multi-factor authentication.
We conduct regular security reviews and vulnerability assessments.
If we become aware of a breach that affects your data, we will notify you within 72 hours as required by applicable law.

Access — You can download a copy of your account data from Settings > Account.
Correction — You can update your profile information at any time.
Deletion — You can delete your account and all associated data from Settings > Account, or by emailing privacy@agentflow.ai.
Portability — You can export conversation data in JSON format from the Conversations page.
Objection — If you are in the EU or UK, you may object to certain processing activities. Contact us at privacy@agentflow.ai.

We use strictly necessary cookies to maintain your login session.
We use analytics cookies (anonymised, first-party) to understand how the dashboard is used. You can opt out in Settings > Privacy.
We do not use third-party advertising cookies.

AgentFlow is intended for use by marketing agencies and businesses. We do not knowingly collect data from anyone under 16. If you believe a child has provided us with personal information, contact privacy@agentflow.ai and we will delete it promptly.

We will notify you of material changes to this policy by email and by posting a notice in the dashboard at least 14 days before the change takes effect. Continued use of AgentFlow after that date constitutes acceptance of the updated policy.

Questions about this policy or how we handle your data? Email privacy@agentflow.ai or write to: AgentFlow, Inc., 340 Pine Street, Suite 800, San Francisco, CA 94104, USA.

Have a question?

Email us at privacy@agentflow.ai and we will respond within 2 business days.